Refund Policy

Refund Policy

We strive to ensure all our customers are 100% satisfied with our products and service which is why we offer no fuss returns. If you have received a damaged product or incorrect item please contact us and we will refund the amount of the product or replace it in your next order (Please note: this does not apply to changes in product labelling where the product is still the same however changes have been made to the name, description by the manufacturer)

If an item is damaged and not of acceptable quality please contact us and we will offer a full refund. A photo must be provided for the damaged item/s. Proof of purchase must be shown in order to qualify for a full refund of the product. We may request the item be returned before a refund or replacement has been issued on certain items.

For change of mind for a full refund, please contact us at info@plantrichorganics.com.au and we will provide a return address to send the product/s back to. Please note: Return postage is paid by the customer just as you would drive to your local store for a refund of a product and do not ask them to pay for your petrol for driving to their store.

If an incorrect item is received, please contact us as soon as possible. Customers need to ensure the products received are correct before opening which can be verified against the order invoice. If an item is incorrect we will happily exchange for the correct product once the incorrect product has been returned to us unopened. Only once the incorrect item has been returned, we can send the replacement out. Customers are also welcome to a refund once products are returned unopened minus the shipping cost. If a product is missing from the order, please contact us immediately upon receiving the parcel and provide a scanned copy of the invoice. We will issue a refund or store credit for the missing product.

Strictly no refunds or exchanges on make up once opened.

Shipping costs are nonrefundable.

Exchanges

For change of mind we are happy to exchange providing you send back the product in its original condition and pay for the return postage of the product and for the exchanged product to be sent to you. 

Out of Stock Items

We strive to have most items in stock and monitor inventory levels however some items are not monitored due to unforeseen circumstances. Products on our website are subject to availability and may appear as in stock but can be delayed from supply or  there may be a shortage from a supply where the website has not been updated in time to appear as out of stock. There are times of high flux through the website where updates are delayed and products are out of stock when it states 'available'. We do not send items out separately once they are back in stock. If you prefer to have your order held until the item arrives please make a note when placing your order.In the unfortunate situation where a product ordered is unavailable or out of stock, we offer the following flexible options:

• A refund of the amount of the unavailable item
• Credit the amount of the product to your account to use in store